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Frequently Asked Questions (FAQs)


Table of Contents

  1. Is there a minimum to place an order?
  2. How long will it take for my order to be processed?
  3. When will my order ship?
  4. Do you ship internationally?
  5. Can I return at item?
  6. How do I return an item?
  7. Do you include any special gift packaging for orders sent to someone as a gift?
  8. Do you accept special orders?
  9. If I am looking for a particular item not listed on your site, are you able to get the same item?
  10. Do you offer discounts or coupons?
  11. Is it safe to enter my credit card information?
  12. How do I know what my ring size is?
  13. How do I know my necklace/chain size?
  14. What does Nickel Free mean?


Is there a minimum to place an order?

No, there is no minimum required.

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How long will it take for my order to be processed?

Orders are usually processed the same day. An email notification will be sent when order is processed.

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When will my order ship?

Orders placed before 12 pm Eastern usually ship the same day. If placed after 12pm Eastern the order will be shipped the following day (excluding Sunday). You will always receive an email once your order has shipped including a link to check the status of your package.

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Do you ship internationally?

At this time, we are not shipping internationally.

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Can I return at item?

Yes. If you are not 100% satisfied you may exchange or return the item within 20 days of the shipping date.

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How do I return an item?

Simply send us an email to customerservice@silvertobuy.com. Please include your name, order #, item # you would like to return or exchange, and reason. We will send you a confirmation number and you can send it USPS (United States Postal Service). Please include the original invoice with the confirmation number emailed to you. Once the item is received we will process your exchange or refund. SilverToBuy.com is not responsible for any damages due to wear and tear.

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Do you include any special gift packaging for orders sent to someone as a gift?

Our merchandise is shipped in a simple yet elegant jewelry box. A card can be sent with gift if you like, by adding this request to the "add note" section at checkout. Any other special requests will be considered so please send us an email at customerservice@silvertobuy.com with your request and we will be more than happy to try to take care of your request.

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Do you accept special orders?

Yes, SILVERTOBUY.COM will try to fulfill your request as best we can. Please send us an email at sales@silvertobuy.com with information and picture of item.

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If I am looking for a particular item not listed on your site, are you able to get the same item?

Yes, we can try to get the same item for you and possibly at a price that you'd rather pay. Simply send us an email at sales@silvertobuy.com with information and picture of item. We will do our best to try to fulfill your request.

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Do you offer discounts or coupons?

Yes, coupons are always offered. If you do not have a coupon or missed a special offer please feel free to send us an email at specialofferslist@silvertobuy.com and we will send you a coupon code to use at checkout.

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Is it safe to enter my credit card information?

Yes, we use LinkPoint Gateway for credit card transactions with 128bit SSL. We also accept payments through Paypal if you feel more comfortable with using them.

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How do I know what my ring size is?

If you go to Ring Chart you will find 4 different ways to size your ring. Our favorite is Option 2. We found it’s the closest to being accurate.

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How do I know my necklace/chain size?

It really depends how long you like to wear your necklaces or chains. A size 16" lies slightly above the collar bone (sort of like a choker), size 17" is an inch longer and 18" is another inch longer. Most women do not wear larger than 18". Expect updates soon with a better way to measure you necklace/chain size.

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What does Nickel Free mean?

Nickel free means that the item does not contain the metal nickel. Nickel is a metal that can be found in some pieces of jewelry. Some people are allergic to nickel. Look for 925 or sterling silver as indication of nickel free jewelry.

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Cliffwood, NJ 07721
 

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